Refund policy

At SonicSmith, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are here to make the return and refund process as smooth as possible. Please review our policy below for details.

1. Returns

We accept returns from all markets, including the EU, USA, and international customers, within 30 days of the delivery date.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Items must be returned in their original condition, unused, and undamaged.
  • Products must include all original packaging, accessories, manuals, and documentation.
  • Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards or promotional items.
  • Custom or personalized products unless they are defective.
  • Downloadable software or digital products.

2. How to Initiate a Return

Steps to Process a Return

  1. Contact Us: Email our support team at info@sonicsmith.com to initiate a return request.
  2. Approval: Once approved, we will provide a return shipping label and instructions.
  3. Ship the Item: Pack the item securely and send it back within 7 days of receiving the return label.

3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

Refund Details

  • Processing Time: Refunds are typically processed within 7–10 business days of receiving the return.
  • Refunds will be issued to the original payment method.
  • Original shipping costs are non-refundable, except in cases where the product is defective or the wrong item was sent.

EU Customers

Under EU consumer law, customers have the right to cancel their order within 14 days of receipt. However, we extend this period to 30 days for your convenience.

USA and International Customers

Returns are also accepted within 30 days of delivery, as long as they meet the conditions outlined above.

4. Return Shipping Costs

  • Defective or Incorrect Items: SonicSmith covers the return shipping costs.
  • Change of Mind: Customers are responsible for return shipping costs for non-defective items.

5. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:

We appreciate your trust in SonicSmith and are committed to ensuring a seamless shopping experience.