Shipping policy
1. Shipping Costs
EU Countries
- Flat Rate: €15 per order.
- This fee includes shipping, handling, and any applicable customs clearance fees.
Outside of the EU
- Flat Rate: $50 USD per order.
- This fee covers shipping, customs clearance, and all related services to ensure hassle-free delivery to your location.
2. Delivery Times
Estimated delivery times depend on your location and the shipping method selected:
- EU Countries: Up to 14 business days.
- Outside the EU: Up to 14 business days.
Please note that these times are estimates and may vary depending on factors like holidays, local customs processing, and unforeseen delays.
3. Customs and Import Duties
- EU Customers: All customs and clearance fees are included in the €15 shipping fee. You won’t incur any additional charges upon delivery.
- International Customers: The $50 shipping fee includes customs clearance and all related services. However, any country-specific import duties or taxes may still apply and will be the responsibility of the recipient.
4. Shipping Carriers
We work with reliable international shipping carriers to ensure your order arrives safely and on time. You will receive tracking information once your order is shipped.
5. Additional Information
- Orders are typically processed and shipped within 1–3 business days after payment confirmation.
- If your shipping address is in a remote location, additional delivery times or fees may apply. In such cases, we will notify you in advance.
6. Contact Us
If you have questions about shipping or require assistance with your order, please contact us at:
- Email: info@sonicsmith.com
- Website: www.sonicsmith.com/contact
We are committed to providing a transparent and efficient shipping process to ensure your satisfaction with every order.
